Jagjit Duggal
Enterprise Technology Leader | AI, ERP & Digital Transformation | Author & Practitioner
25+ years building and leading enterprise technology at scale — writing practical, experience-backed insights on AI, ERP, Digital Transformation, Leadership, and Project Management.
About
I am an Enterprise Technology Leader and practitioner with 25+ years of hands-on experience spanning Fortune 500 product engineering, large-scale ERP and banking platform architecture, AI-led digital transformation, and entrepreneurial company-building from the ground up.
My career spans senior technology and leadership roles at Infosys — where I was a key architect on Finacle, one of the world's leading universal banking platforms — followed by founding and leading enterprise software ventures, and currently serving in dual C-suite roles as Group CTO of Satguru Travel Group and CEO & Founder of Yiron Technologies. Across these roles I have led technology across 80+ countries, architected multiple enterprise ERP platforms from scratch, and guided organisations through large-scale AI transformation programs spanning GenAI strategy, Agentic AI adoption, RAG implementation, and intelligent automation at enterprise scale.
I write on KM Chronicle to share what I have learned building and leading technology at scale — practical insights grounded in real decisions, not just theory. My writing habit goes back further than this blog — I authored 30+ publications on the Infosys enterprise KM platform and was recognised with the Global KM Hall of Fame award for sustained knowledge contribution. If you are a technology leader, product builder, project manager, or someone navigating a career in enterprise tech, this is the space for you.
What I Write About
AI & Intelligent Automation
Practical perspectives on GenAI, Agentic AI, AI Agents, RAG, and RPA for enterprise leaders — cutting through the hype to what actually works in large-scale deployments, ERP integration, and real business transformation.
ERP Products & Architecture
Insights from personally architecting and delivering multiple large-scale enterprise ERP systems across diverse industries and geographies.
Digital Transformation
Real-world frameworks from leading enterprise-wide transformation across complex, multi-country environments — covering strategy, execution, and governance.
Leadership & Strategy
Lessons from 25+ years leading at every level — from architect to CTO and CEO — on org building, decision-making, and the technologist-to-leader transition.
Project Management
Frameworks and hard-won lessons from managing large, complex delivery programs across Fortune 500 clients and global engineering teams.
Travel Tech & Innovation
Technology and innovation perspectives from one of the most geographically distributed verticals in enterprise tech — platforms, products, and digital strategy.
Professional Experience
Group Chief Technology Officer
Leading enterprise-wide technology strategy, platform architecture, and IT operations for one of the world's most geographically distributed travel conglomerates — spanning 80+ countries across travel, financial services, and allied businesses. Full ownership of technology vision, ERP portfolio governance, AI transformation roadmap, cybersecurity posture, and board-level technology reporting.
Founder, CEO & Director
Founded and scaled an enterprise software products and IT services company — building a portfolio of 9 ERP products and 6 service lines including AI Automation. Established multiple development centres and led the organisation across all functions — technology, delivery, sales, and operations.
Founder, Director & CTO
Founded and led a group of self-funded technology ventures spanning enterprise ERP, hyperlocal digital platforms, and IT services — scaling to 75+ professionals. Deployed WMS across 3 Hindustan Unilever (HUL) manufacturing plants. Built and patent-filed ShoppingOwn, a hyperlocal multi-vendor ecommerce platform, and expanded into 4 international markets.
Software Engineer → Senior Project Manager
Fast-tracked across four levels over 11+ years. Key architect on Finacle — Infosys' globally deployed universal banking platform (100+ countries) — leading architecture for CRM, Retail Banking, and Internet Banking modules. Led large-scale delivery programs for Fortune 500 clients across the USA and Australia. Top-ranked performer at Infosys for all 11 consecutive years — a distinction sustained across one of the world's largest technology companies.
Credentials & Recognition
Core Expertise
Enterprise ERP Architecture • GenAI Strategy & Implementation • Agentic AI & AI Agents • RAG (Retrieval-Augmented Generation) • LLM Integration & Enterprise AI Architecture • Intelligent Automation (RPA) • Digital Transformation • Java-Based Platform Engineering • Cloud Architecture (AWS) • Technology Due Diligence • Travel Technology • Banking Platforms • Engineering Leadership • GCC Setup & Offshore Delivery • Project & Delivery Management • P&L & General Management
Education & Certifications
Awards & Recognition
- •Global Enterprise Technology & Transformation Leader of the Year — GCC Conclave, Mumbai (2026)
- •Travel Tech Company of the Year — Runner-Up, SATTE Awards (2024 & 2025)
- •Individual Excellence Award — Thought Leadership, Infosys (2011)
- •KM Best Practices Award — 4 times, Infosys (2008–2011)
- •Top-ranked performer at Infosys for 11 consecutive years
- •Startup India Recognition — Government of India, Supply Chain Innovation (2016)
- •University Topper & Gold Medallist — BE, SLIET Punjab (awarded by President of India Dr. APJ Abdul Kalam, 2003)
- •College Topper & Gold Medallist — awarded by Union Cabinet Minister of HRD (2001)
Intellectual Property & Publications
- •Granted Patent (India & USA) — "System & Method for Determining the Location of an Item" (Ref: 3244/CHE/2011)
- •Patent Application — "System to Provide a Shared E-Commerce Infrastructure" (Ref: 1389/DEL/2014)
- •2 Defensive Publications • 15 Trademarks • 7 Source Code Copyrights
- •PMI India National Conference 2012 — paper selected & published in conference souvenir; one of top 30 out of 300+ submissions from across countries. View paper →
- •Multiple technology publications and thought leadership articles
Books & Publications
I am currently working on my first book — drawing from 25+ years of enterprise technology leadership. Details will be announced here and on LinkedIn as the publication progresses. If you are a publisher, editor, or academic institution interested in collaboration, please reach out directly.
Conference Papers & Research
Published a national-level technical paper — "Innovative Practices for Projects to Build Sustainable Enterprises" — under the "Integrating Innovation & Sustainability" topic at the PMI India National Conference 2012. Selected as one of the top 30 papers published in the conference souvenir out of 300+ submissions received from across countries.
Infosys Knowledge Management — Global KM Hall of Fame
Authored 30+ individual publications on the Infosys enterprise KM platform — covering technology, architecture, and delivery domains — each going through a stringent internal review and publication process. Recognised with the Global KM Hall of Fame award at Infosys for sustained knowledge contribution.
Speaker — Universities & Engineering Colleges
Served as Subject Matter Expert (SME) Presenter and Speaker at leading universities and engineering colleges as part of the Infosys campus recruitment and engagement process — sharing insights on technology careers, enterprise software, and industry domains.
Intellectual Property
- •Granted Patent (India & USA) — "System & Method for Determining the Location of an Item" (India Ref: 3244/CHE/2011), Filed 2011–2013, Successfully Granted
- •Patent Application (India) — "System to Provide a Shared E-Commerce Infrastructure" (India Ref: 1389/DEL/2014)
- •2 Defensive Publications — additional patent ideas published in the patent process
- •15 Trademarks registered • 7 Source Code Copyrights registered
Get In Touch
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